Legal · version 2026-10-24.4

Cancellation and refunds

How to cancel a membership, when it takes effect, and the refund rules for memberships, one-time purchases and events.

Cancelling

If you subscribed through Apple in the iPhone app, Apple bills and refunds that subscription: cancel it in your Apple ID settings (Settings, your name, Subscriptions) and ask Apple for any refund at reportaproblem.apple.com. Everything below is about memberships bought on our website.

Cancel at any time from Membership in the account menu. It takes effect at the end of the period you have paid for; you keep full access until then and you are not charged again. If a trial is running, cancelling before it ends means you pay nothing.

Memberships are not refunded

Membership payments are not refundable. There are no refunds or credits for partly used periods, for periods you did not practise, or for cancelling after a renewal. The free trial is how you try the studio before paying; you get an email reminder before it ends.

When you start a membership you ask us to open the studio to you immediately. Where the law where you live would otherwise give you a cancellation period for a distance contract, you agree that it ends once the Service has started. Nothing here removes a right that your local law says cannot be waived.

Classes a teacher asks to see, our curriculum and reminders are part of every membership; nothing about them is charged separately.

One-time purchases

A program bought on its own may be refunded in full within 14 days of paying, as long as you have not started any of its classes. Once you start a class from it, the purchase is yours and is not refundable. Ask from the Membership page or by writing to us.

Events

An event runs on fixed dates, so a seat held is a seat someone else cannot take. The rules:

• Until 48 hours before the first session: cancel your place for a full refund, from the event page or by writing to us.
• Within 48 hours of the start, or after it has begun: no refund. You may transfer your place to another person, or to a later run of the same event where we offer one.
• If we cancel the event: every place is refunded in full, without being asked, within a few days.
• If we move the dates: you may ask for a full refund before the new first session if the new dates do not suit you.

Each event page states its dates, its price and these rules again before you pay.

When we always refund

• Our mistake. If we charged you in error or charged twice, we refund the affected amount.
• Withdrawn plan. If we end a paid plan or the Service, we refund the prepaid, unused portion.

Refunds go back to the original payment method and usually appear within 5 to 10 business days. Payments are processed by Stripe; receipts come from Stripe.

Price changes

We tell you before a price change applies to you. You may cancel before it takes effect and nothing further is charged.

Questions

Write to the support address shown in your profile. We answer within a few business days.