Support

How can we help?

A person reads every message. Most things about your account you can also do yourself from your profile, any time.

Write to us

The support address is being set up. Until then, use the contact details in the Terms of Service.

Your membership

Open your profile and choose Manage billing. There you can change the card, switch between monthly and yearly, download receipts, and cancel. Cancelling stops the next renewal; the studio stays open until the end of the period you have paid for. Payments are not refundable; see Cancellation.

Receipts come from Stripe, who processes payments for Shvasa; the card statement reads SHVASA.

Signing in

Shvasa uses your Google account; there is no separate password. If a class says you are on the waitlist, your place is being prepared and we write to you the moment it is ready. If you cannot sign in at all, write to us from the address you used.

Practising safely

Stop at any moment, no questions asked. If something hurts, stop, rest, and tell us through the practice screen so a teacher can look; that report is private and never shared. The Health and Safety Notice says what Shvasa is and is not: it is guidance for a home practice, not medical advice.

Your data

You can see and change your profile at any time. For a copy of your data, a correction or deletion, write to us; we answer within 30 days and never charge for a first request. The Privacy Policy explains what we hold and why.